VibeNote®

FAQ

Questions, answered

Everything you wanted to know before you unlock.

What exactly is a VibeNote card?
A small wooden card infused with a model's signature scent. Each card carries a unique QR code and a 12-character key that unlocks her private content on this site. It arrives in a black & violet gift box.
How does it smell, and how long does the scent last?
Every model has her own fragrance — the notes are listed on her page. The wood holds the scent for weeks; keep the card in its box or a closed drawer between uses and it will last longer. Avoid direct sunlight and moisture.
How do I unlock the content?
Scan the QR code on the card with your phone, or go to the unlock page and type in the code printed on the card. You'll be asked to sign in or create a free account so the content stays tied to you.
What is the difference between Standard and Private Edition?
Both include the scented card and access to the model's shared video. Private Edition adds a personal video recorded just for you, extended private content and priority access to new drops. See the full comparison on How it works.
How long does shipping take, and what does it cost?
  • Balkans — 3–7 working days, 4,90 €
  • European Union — 7–14 working days, 20,00 €
  • Rest of the world — 14–30 working days, 100,00 €
  • Full details on the shipping page.
Is the packaging discreet? What appears on my bank statement?
Yes. The outer parcel is plain, with no brand name, imagery or description of the contents. Your bank or card statement shows a neutral company name — never “VibeNote” or a model's name.
Can I download the videos?
No. Content is streamed on the site inside your account and protected by an invisible watermark tied to your purchase. Downloading, recording or redistributing it breaks our terms and the trust of the model who made it — and results in permanent loss of access.
Can I return a card?
Cards are a scented, hygienic product. We accept returns only if the box is unopened and the seal is intact, within 14 days of delivery. Once a code has been activated the purchase is final. Damaged or faulty items are replaced free of charge — just write to us with a photo.
When will I receive my personal video (Private Edition)?
The model records your video after your order is confirmed. It appears in your account within 7 days— usually sooner. You'll get an email the moment it lands.
How does the model get paid?
Every card carries her name, and every sale pays her a share directly. Models also set their own prices for any extra content they choose to offer in their private space. We handle production, shipping and payments so they can focus on what they do best.
Do I have to be 18 or older?
Yes. VibeNote is strictly for adults. By ordering, creating an account or unlocking a code you confirm that you are at least 18 years old (or the age of majority where you live) and that viewing this kind of content is legal in your country.
How can I contact you?
Write to hello@vibenote.net or use the contact form. We answer within one working day.

Still curious?

Ask us anything