From our studio to your door

Every order ships in a plain outer parcel with no brand name, logo or description of the contents. Inside you'll find the black & violet VibeNote box. The sender on the label and the name on your bank statement are both neutral.

You'll receive a tracking number by email as soon as your parcel is on its way. You can also find it in your account. Digital content — your unlock code and any videos — is linked to the physical card, so it becomes available once you scan or enter the code.

Scented cards are a hygienic, scented product. For that reason we can only accept a return if the box is unopened and the seal is intact, within 14 days of delivery. Once the seal is broken or the unlock code has been activated, the purchase is final and the digital content cannot be refunded.

Shop items (accessories, wellness, lingerie) follow the same rule: unopened, unused and in original packaging within 14 days. For hygiene reasons, opened intimate items cannot be returned.

Return shipping is paid by the customer unless the item was faulty or we sent the wrong one.

If your parcel arrives damaged, the card is broken, or something is missing, write to us within 7 days of delivery with your order number and a photo. We'll send a replacement at no cost — no need to return the damaged item.

If your unlock code doesn't work, don't worry: contact us with the order number and we'll verify and reissue it.

1. Email hello@vibenote.net or use the contact form with your order number (VN-…).
2. We confirm within one working day and send return instructions if applicable.
3. Refunds are issued to the original payment method within 14 days of receiving the item back.