Terms of service

These Terms of Service (“Terms”) form a binding agreement between you and VibeNote (“VibeNote”, “we”, “us”) and govern your use of the website, the purchase of physical products (scented cards and shop items) and access to digital content unlocked through those products. By placing an order, creating an account or activating an unlock code you accept these Terms in full. If you do not agree, please do not use the site.

The site and all content on it are intended exclusively for adults. You may use the site only if you are at least 18 years old, or the age of majority in your jurisdiction if higher, and if accessing content of an intimate or sensual nature is lawful where you live. By using the site you represent and warrant that these conditions are met. We may ask for proof of age and may suspend or terminate access if we reasonably believe a user is underage.

An account is created automatically when you place your first order, using the email you provide, and you will receive a link to set a password. You are responsible for keeping your login details confidential and for all activity under your account. Digital content you unlock is tied to your account and cannot be moved to another account. Notify us immediately at hello@vibenote.net if you suspect unauthorised use.

We may close accounts that violate these Terms. You may close your account at any time by contacting us; see the Privacy Policy for what happens to your data.

All prices are shown in euros (EUR) and include VAT where applicable; shipping is added at checkout according to your delivery zone. An order is accepted when we send an order confirmation email. We may refuse or cancel an order — for example when a product is out of stock, a price was displayed in error, or we suspect fraud — and will refund any amount already paid.

Payment is processed by third-party payment providers; we do not store card numbers. Promotional codes are subject to their own conditions, cannot be combined unless stated, and have no cash value. Limited editions are sold on a first-come, first-served basis while stock lasts.

Each scented card carries a unique unlock code that grants you a personal, non-exclusive, non-transferable, revocable license to view the associated digital content (videos, images and other material) on this site, through your own account, for your private, non-commercial enjoyment only.

• You may not download, record, screen-capture, copy, reproduce, distribute, publish, share, sell, sublicense or otherwise make the content available to anyone else.
• You may not share your unlock code, login or account with any other person. A code can be activated once and remains bound to the account that activated it.
• Content is streamed only; no download functionality is offered and any attempt to circumvent this is a breach of these Terms.
• Content is protected by visible and/or invisible watermarking that identifies the purchasing account. If watermarked content appears outside the site, we may identify and hold the account holder responsible.
• All intellectual property in the content remains with VibeNote and/or the model who created it. No rights are granted other than the limited license above.

Breach of this section leads to immediate and permanent revocation of access without refund, and may result in legal action and claims for damages.

Personal videos (Private Edition) are created by the model based on the request you submit. We and the model may decline requests that are unlawful, abusive, or outside the model's stated boundaries; in that case you will be invited to submit a different request. Personal videos are typically delivered within 7 days of order confirmation.

We ship worldwide in discreet, unbranded packaging. Delivery zones, prices and estimated times are set out on the Shipping page and at checkout. Estimated delivery times are indicative, not guaranteed. Risk of loss passes to you on delivery to the address you provided. You are responsible for providing an accurate address and for any customs duties or import taxes levied in your country.

Scented cards and intimate shop items are hygienic products. Under applicable consumer law, the right of withdrawal does not apply to sealed goods that are unsuitable for return for hygiene reasons once unsealed, nor to digital content whose delivery has begun with your consent. Accordingly:

• Unopened products with an intact seal may be returned within 14 days of delivery for a refund of the product price.
• Once the seal is broken or the unlock code has been activated, the purchase is final.
• Faulty, damaged or incorrect items are replaced or refunded free of charge if reported within 7 days of delivery.

Full details, including how to start a return, are on the Shipping & returns page.

Every model featured on the site is an adult who has entered into a written agreement with VibeNote, has verified her identity and age, and has given explicit consent to the creation and distribution of her content through this platform. Models decide what they record, set their own boundaries and may withdraw from the platform; if a model withdraws, previously unlocked content may remain available for a reasonable period or be removed, and we will inform affected customers where possible.

Models earn a share of every card sold under their name and set the prices of any additional content they choose to offer. Any attempt to contact a model outside the platform, to obtain her personal details, or to harass or pressure her in any way is strictly forbidden and will result in a permanent ban.

You agree not to:

• use the site if you are under 18 or where such use is unlawful;
• download, record, redistribute or publicly display any content, or remove or obscure watermarks;
• share, sell, or transfer unlock codes, accounts or access;
• harass, stalk, threaten or attempt to contact models outside the platform;
• use automated tools (bots, scrapers) or attempt to bypass security, age-verification or access controls;
• upload or submit unlawful, abusive, defamatory or infringing material, including in personal video requests;
• resell products purchased on the site, or use the site for any commercial purpose without our written consent.

The site and content are provided “as is”. To the fullest extent permitted by law, VibeNote excludes all warranties and will not be liable for indirect, incidental or consequential loss, loss of data, or loss of enjoyment arising from your use of the site, temporary unavailability of content, or delays in delivery. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be limited under applicable law, including your statutory rights as a consumer.

Scented products may contain fragrance allergens; a list of ingredients is available on request. Discontinue use if irritation occurs.

We may update these Terms from time to time. The version in force at the time of your order applies to that order; continued use of the site after changes are posted constitutes acceptance for future use. These Terms are governed by the laws of the country in whichVibeNote is registered, without prejudice to mandatory consumer-protection rules of your country of residence. Consumers in the EU may also use the European Online Dispute Resolution platform.

Questions about these Terms: hello@vibenote.net or via the contact form. See also our Privacy Policy.